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Visa

Visa

usa.visa.com
What is your customer experience with Visa?

Visa Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Visa has a 2.0 star rating from 21 customer reviews, with about 76% unfavorable feedback; consumers are mostly dissatisfied and note medium price level and issues with gift cards and website functionality.

Key Takeaways for Future Customers

  • Read Visa reviews before buying prepaid or gift cards and confirm activation details with the cashier.
  • Expect long hold times and limited help from customer service when disputing transactions or seeking a refund.
  • Prepaid cards may incur fees and holds that reduce usable balance.

Negative Feedback / Risk Areas

  • Frequent Visa customer complaints about gift card fraud, blocked funds, hidden fees, and poor dispute resolution.
  • Problems linking cards to Apple Wallet, declined transactions, and difficulty reaching live agents.
  • Reports of account holds, slow refunds, and confusing billing or activation procedures.

Positive Feedback

Some customers praise diversity of products and professional support in select cases; the brand is globally recognized and useful when services work as intended.

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Media from reviews

I use three devices to try to load the Visa card totally got blocked. I’m trying to open...
Visa - 979566****Visa - Purchase I didn't makeI'm extremely disappointed with the service I received from Visa  Do not purchase a Visa...Visa - Find out who gave my personal information to someone else and let them take $520...Visa - Frud from trading companyVisa - Sad wife
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Show reviews that mention
card problems gift cards consenting adults gift store code bank money number
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Dorion D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Ohio

Apple Wallet

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AI Highlights
  • - Having trouble adding my Moblie2Banking Visa card to Apple Wallet.
  • - I spoke with Apple and Moblie Banking and need this issue fixed.

Im Having Problems Adding My Card To Apple Wallet What Is The Issue? This Card Is Coming From The Company Moblie2Banking With Visa New Card.

Please Fix This Issue I Talked With Apple And Moblie Banking. Thank You

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Meaghan Pti
map-marker Mccoll, South Carolina

Wrong security code on card

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AI Highlights
  • - I never spoke to a person.
  • - I had trouble entering my email into the system.
  • - I want my money returned.

This is stupid your company sucks. I never even got to talk to a person.

Id go through this *** to put my email onto the crapping here and all I wanna do is get my *** money that you guys have held captive. *** you ***

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Luis M Dbp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Corporate Overreach

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AI Highlights
  • - Visa and Mastercard pressure platforms to remove legal adult content.
  • - The impact on a commission artist's earnings and payments is ongoing.

I am absolutely livid, and I'm here to call out Visa (and Mastercard, though Visa's the main culprit in my case) for their outrageous, heavy-handed corporate overreach that's stomping all over my constitutional rights as an American citizen, my livelihood as a commission artist, and my ability to enjoy perfectly legal entertainment as a consumer. These unelected corporate overlords have decided they get to play morality police, dictating what consenting adults can lawfully buy or sell online based on their vague, subjective, sanctimonious guidelines. This isn't just a minor inconvenience; rather, it's a direct attack on free speech, artistic expression, and consumer freedom, and it's setting a dangerous precedent that should have every American furious.

Let's start with the fiasco that's hit the gaming and art communities. Visa has pressured platforms like Steam and Itch.io into removing or restricting adult-themed games and NSFW artwork, that is, content that is 100% legal for consenting adults to create, sell, and enjoy. These are not shady back-alley deals; we're talking about legitimate, lawful creative works that have thriving, respectful communities. Yet, because Visa doesn't like the vibe of this content, they've strong-armed these platforms into compliance, leaving developers and artists high and dry without warning or recourse. As a gamer, I'm pissed that I can't access certain video games I want to play, titles that have been yanked or censored not because they're illegal, but because Visa's moralizing execs decided they're inappropriate. Who the *** gave them the right to decide what I can enjoy in my own home?

Now, let's talk about the real kicker: my business as a commission artist. I could create NSFW artwork; I have the skill and sense of aesthetics for it, and again, perfectly legal, consensual, and in demand by my clients. But thanks to Visa's draconian policies, I'm constantly dodging landmines and must reject requests on the regular. Payment processors and platforms I rely on to earn a living are increasingly cracking down on adult content, citing Visa's guidelines as the reason. This is a direct assault on my artistic freedom and my ability to pay my bills. Every time a platform bends the knee to Visa's puritanical demands, my earning potential takes a hit. Clients then can't pay me through certain services, and some platforms could outright ban my work, even when it complies with local laws. I'm not breaking any rules, but Visa's arbitrary moral stance is choking my business.

To make it worse, I can't just take my business elsewhere because Visa and Mastercard have a stranglehold on the payment processing market. There's barely any competition! These two giants control the vast majority of transactions, so their word is law. If they say no NSFW content, I'm screwed, no matter how legal or ethical my work is. This isn't a free market; it's a corporate dictatorship where a handful of suits get to decide what's acceptable for millions of people. I didn't vote for these clowns, and neither did you, yet they're infringing on our freedoms like they own us.

This sets a terrifying precedent. If Visa can bully platforms into censoring legal content today, what's stopping them from targeting other undesirable industries tomorrow? Political speech they don't like? Books that challenge their worldview? Independent creators who don't toe the corporate line? This isn't just about NSFW art or adult games; it's about a private company with zero accountability wielding unchecked power to control what Americans can create, sell, and buy. That's not freedom; that's corporate tyranny.

I'm demanding that Visa stop this overreach immediately. They need to respect the rights of consenting adults to engage in lawful transactions and stop imposing their subjective moral standards on creators and consumers. I want my artistic freedom back, my ability to enjoy the games I love, and a payment processing system that doesn't act like my personal nanny. And I want the public to know just how dangerous it is to let these unaccountable corporations play judge and jury over our lives.

User's recommendation: Empower whatever competition pops up.

View full review
3 comments
Guest

I feel bad for you and your situation. Unfortunately it’s only going to get worse.

Today’s political climate is chipping away at our rights all while we watch. This wasn’t the case 15 years ago. But somehow you run into being denied buying a wedding cake, getting a marriage license, finding a certain book at your library, topics not allowed in schools, traveling out of state for women’s healthcare, government overreach at universities, viewing (not anymore) certain legal content in Texas and the list keeps growing.

It’s not about red or blue, it’s about those in authority helping elect representatives just because they hate the same groups they do. I really hope you find a business model where you can thrive.

Guest

I hope your life gets better.

Luis M Dbp
reply icon Replying to comment of Guest-2723258

And I hope our lives don't keep getting worse.

View more comments (2)
Anonymous
map-marker San Antonio, Florida

*** Costumer service

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The Costumer service is bad and could not help me with anything, their phone line is bad and has only a bot that tells you pin number and automatically hangs up on you!

User's recommendation: Don't buy visa giftcards

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Sandra B Kky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Abuja, Fct

I use three devices to try to load the Visa card totally got blocked. I’m trying to open it now.

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I use three devices to try to load the Visa card totally got blocked. I’m trying to open...
Contains 2 confidential files for company representatives

Right after I tried to open the Visa card, I realized that I made a mistake by attempting to load it on different devices. That is what caused the Visa card to be blocked.

Loss:
$200
Pros:
  • Widely accepted

Preferred solution: Apology

User's recommendation: I would recommend your service to future customers because the support has been helpful and professional.

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Resolved
Aida M Ocv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I bought some visa gift cards from Target. When I opened one the numbers were scratched off. Then I go to Walmart and try to use the card and the cashier doesn't know how to do the difference so now .

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AI Highlights
  • - Seeks a $300 gift card refund.
  • - Hard to find a support number.
  • - Calls it a hassle and long wait.
  • - Avoid Visa gift cards from Target; MetaBank.
Updated by user Jun 19, 2025

Company fixed the issue and I have been provided with product replacement. I finally received my gift cards.

I'm so relieved. This was a major headache.

Original review Jun 13, 2025

I'm hoping and praying I get my $300.00 gift card returned to me. It was hard to find a number to talk to anyone.

It was a hassle and a big headache. Now we play the waiting game. First time ever having problems with gift cards, and believe me, I spend multiple hundreds, especially for Christmas and birthdays. Do not buy Visa gift cards from Target.

It's through a company called Meta Bank. Horrible experience.

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Jodi R Amj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Walsh, Colorado

979566****

Visa - 979566****

I need help following card and to get the money back and pay at the bank and I go pay at the store and

Preferred solution: Yes

User's recommendation: I need help

View full review
Pellis

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Citrus Springs, Florida

I'm extremely disappointed with the service I received from "Visa " Do not purchase a Visa Vanilla card it's a scam and a ripoff.

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AI Highlights
  • - Gift card bought at Walgreens was a Visa Vanilla card.
  • - Visa froze the card and blocked the payment.
  • - Visa will mail a new card in 8-10 business days.
I'm extremely disappointed with the service I received from Visa  Do not purchase a Visa...
Contains 1 confidential file for company representatives

I bought the gift card from my local Walgreens. I needed to pay money for my child support in another state to avoid possible incarceration.

After sorting through the multitude of cards available and after reading and considering what they offered I decided that a "Visa" Vanilla gift card would be the best selection for my situation. And I believed "Visa " to be a trusted company. Well I got it and then tried to pay my bill for the Child Support ; "Visa" deemed it was unsafe and a risk to honor the payment. Subsequently, the card was frozen with no way to pay the money for the Child Support.

Now I'm in danger of being being arrested and put in jail. When I tried to contact someone via the phone; I was confronted with the runaround and transferred to someone else in the charade who would tell me that that wasn't their department or anything else to avoid any kind of resolution that could help me. Finally after 3 frustrating, infuriating and exhausting days of calling and inquiries ; I connected with someone from "Visa " who told me that they had deactivated the card because of questionable use of the funds on the card. So I've been told that they are mailing me a new card and that it can take as many as 8-10 business days to get.

In the meantime I'm screwed as I could be arrested before then as all my money is tied up in that card.

It's been an unfortunate set of circumstances that got me to this point and I accept the fact that I have an obligation to help support my children and I'm determined to never get behind with my support payments ever again. The point of my review is if you find yourself in a jam and need a way to pay money for whatever; I'm telling you that you can't afford to trust "Visa " Paul E

User's recommendation: Don't trust "Visa " if you do you'll probably regret it

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Isabell S Rbk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purchase I didn't make

Visa - Purchase I didn't make

My card was a $50 dollar card and the activation fee was over $50 so My family member spent $100 for me and my sibling for basically nothing

User's recommendation: Please please please make sure with the cashier the activation fee is not the amount on the gift card

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1 comment
Guest

I called Visa (Alaska Airlines card) to pay my bill early but needed to speak to a rep. I waited over 15 minutes and no live person, only a robot (downgrades the customer experience) "thanking" me for waiting.

I waited a short time longer, got the robot again and hung up. Later the same day, I called again, multi- tasked as I waited, was "thanked" by the robot multiple times, waited over 20 minutes in total and hung up again. Are there any live people working at Visa? I would rather have a fast robot than slow live person to assist me.

Could be slow or lazy reps or too few if Visa is laying off.

So now Visa has to wait for its money, I will use Visa less often or not at all (Amex is much better!), and partner AlaskaAirlinesmight want to divorce Visa because their good name is associated with this Bad Visa service. Bad experience for a good customer I wanted you all (and especially Visa) to know about.

Dana B Ahu

Frud from trading company

AI Highlights
  • - Stolen: 104238; fraud trading company offered a refund if I canceled.
  • - Cancellation did not refund money.
  • - Bank won’t reopen; visa email needed.

I have been stolen with amount 104238 and they cloked me and stol my money i have went to the bank and told the the issue and i made compliant but hte frud trading company know then they told me if you cancel the complaint we will return your money back then i went to the bank and i cancel the complain the frud conpany also the have cheating on me and they didnt return my money back i went the bank again they refuse to rise the complaint again becuse of visa company procedure , the bank told me talk to the visa company and let then send us an email to re open the case again

My mobile number 00965********

Loss:
$108000
Pros:
  • Frud

Preferred solution: Full refund

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Anonymous
map-marker Philadelphia, Pennsylvania

Visa 25 card problem

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I couldn't use these are 25 card for JPay for someone's State prison commissary except they didn't tell me that but it wasn't Visa's fault. Waiting for refund from Visa

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Crystal G Ohi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't use my card

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Contains 2 confidential files for company representatives
Updated by user Sep 25, 2024

I don't know if the gift card is able to accept a refund or not however I haven't gotten my refund yet and it said it's waiting on my bank to process transaction which we all know that this gift card is not a bank so I'm pretty upset and still have my issue unresolved

Updated by user Sep 25, 2024

I don't know if the gift card is able to accept a refund or not however I haven't gotten my refund yet and it said it's waiting on my bank to process transaction which we all know that this gift card is not a bank so I'm pretty upset and still have my issue unresolved

Original review Sep 09, 2024

I can't use my own card. On top of that, when I call in about the card, I get hung up on. I am a very pissed-off consumer.

Loss:
$100
Cons:
  • Too vague in regulations

Preferred solution: Full refund

View full review
Mareo Jdw

Card is used by 2 members of household and always has been. Any questions?

Cannot seem to use Visa card when asked by card holder with vision problems so I'm constantly filling in information for me. Then need to also buy items with card in hand

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Barry W Aqn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Questions regarding a Visa debit card I possess.

Not a complaint... I have found a Visa card and would like to know who it is connected with? There is nothing written on the card to identify the sender.

Preferred solution: Information I requested

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Anonymous
map-marker Atlanta, Georgia

Reward card not working

I tried to use my reward card and it said it was a illegal transaction when I just activated it and never used it before

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Keithen Bjg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account info.request new card

I am so upset I just got receipts from my accounts. Now I call and get no answer m while they are spending my money.a watch your accounts.

X Angry I need this issue really get asap. How can I trust your company with my money.???

Careful. Just watch your info online.

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About

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Summary

Visa operates the world's largest consumer payment system (ahead of MasterCard and American Express) with some 1.6 billion credit and other payment cards in circulation in 200 countries of the world. It licenses the Visa name to member institutions, which issue and market their own Visa products and participate in the VisaNet payment system (authorization, transaction processing, and settlement services). Visa also provides its customers with debit cards, Internet payment systems, value-storing smart cards, and traveler's checks.

The corporate office of the company is based at
900 Metro Center Blvd.
Foster City, CA 94404.

Visa's global network, VisaNet, delivers value-added processing services, including fraud and risk management, dispute resolution, rewards and other business-enhancing applications. It's capable of handling more than 10,000 transactions per second, with reliability, convenience and security, including fraud protection for consumers and guaranteed payment for merchants.

Visa reviews and complaints

Visa is ranked 27 out of 215 in Cards category

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