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Visa

usa.visa.com
What is your customer experience with Visa?

Visa Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Visa has 2.0 star rating based on 22 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Diversity of products, Frud, Globaly recognized.
    Cons: Apparently people can easily steal the money from the gift cards, Apparently thieves can easily steal the money from the gift cards, Association with barclays the worst company.

  • Recent recommendations regarding this business are as follows: "I need help", "Please please please make sure with the cashier the activation fee is not the amount on the gift card", "0", "Don't trust "Visa " if you do you'll probably regret it", "Beward of this company".

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Media from reviews

Visa - 979566****
Visa - Purchase I didn't makeI'm extremely disappointed with the service I received from Visa  Do not purchase a Visa...Visa - Find out who gave my personal information to someone else and let them take $520...Visa - Frud from trading companyVisa - Sad wifeVisa - Sad wife - Image 2
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Top Visa Reviews

Positive Review

"Visa 25 card problem"

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I couldn't use these are 25 card for JPay for someone's State prison commissary except they didn't tell me that but it wasn't Visa's fault. Waiting for refund...

Critical Review

"Can't use my card"

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I can't use my own card. On top of that, when I call in about the card, I get hung up on. I am a very pissed-off consumer.

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Jodi R Amj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Walsh, Colorado

979566****

Visa - 979566****

I need help following card and to get the money back and pay at the bank and I go pay at the store and

View full review

Preferred solution: Yes

User's recommendation: I need help

Pellis

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Citrus Springs, Florida

I'm extremely disappointed with the service I received from "Visa " Do not purchase a Visa Vanilla card it's a scam and a ripoff.

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I'm extremely disappointed with the service I received from Visa  Do not purchase a Visa...
Contains 1 confidential file for company representatives

I bought the gift card from my local Walgreens. I needed to pay money for my child support in another state to avoid possible incarceration.

After sorting through the multitude of cards available and after reading and considering what they offered I decided that a "Visa" Vanilla gift card would be the best selection for my situation. And I believed "Visa " to be a trusted company. Well I got it and then tried to pay my bill for the Child Support ; "Visa" deemed it was unsafe and a risk to honor the payment. Subsequently, the card was frozen with no way to pay the money for the Child Support.

Now I'm in danger of being being arrested and put in jail. When I tried to contact someone via the phone; I was confronted with the runaround and transferred to someone else in the charade who would tell me that that wasn't their department or anything else to avoid any kind of resolution that could help me. Finally after 3 frustrating, infuriating and exhausting days of calling and inquiries ; I connected with someone from "Visa " who told me that they had deactivated the card because of questionable use of the funds on the card. So I've been told that they are mailing me a new card and that it can take as many as 8-10 business days to get.

In the meantime I'm screwed as I could be arrested before then as all my money is tied up in that card.

It's been an unfortunate set of circumstances that got me to this point and I accept the fact that I have an obligation to help support my children and I'm determined to never get behind with my support payments ever again. The point of my review is if you find yourself in a jam and need a way to pay money for whatever; I'm telling you that you can't afford to trust "Visa " Paul E

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User's recommendation: Don't trust "Visa " if you do you'll probably regret it

Isabell S Rbk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

Purchase I didn't make

Visa - Purchase I didn't make

My card was a $50 dollar card and the activation fee was over $50 so My family member spent $100 for me and my sibling for basically nothing

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User's recommendation: Please please please make sure with the cashier the activation fee is not the amount on the gift card

Dana B Ahu

Frud from trading company

I have been stolen with amount 104238 and they cloked me and stol my money i have went to the bank and told the the issue and i made compliant but hte frud trading company know then they told me if you cancel the complaint we will return your money back then i went to the bank and i cancel the complain the frud conpany also the have cheating on me and they didnt return my money back i went the bank again they refuse to rise the complaint again becuse of visa company procedure , the bank told me talk to the visa company and let then send us an email to re open the case again

My mobile number 00965********

View full review
Loss:
$108000
Pros:
  • Frud

Preferred solution: Full refund

Anonymous
map-marker Philadelphia, Pennsylvania

Visa 25 card problem

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I couldn't use these are 25 card for JPay for someone's State prison commissary except they didn't tell me that but it wasn't Visa's fault. Waiting for refund from Visa

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Crystal G Ohi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't use my card

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Contains 2 confidential files for company representatives

I can't use my own card. On top of that, when I call in about the card, I get hung up on. I am a very pissed-off consumer.

View full review
Loss:
$100
Cons:
  • Too vague in regulations

Preferred solution: Full refund

Mareo Jdw
map-marker Salinas, California

Card is used by 2 members of household and always has been. Any questions?

Cannot seem to use Visa card when asked by card holder with vision problems so I'm constantly filling in information for me. Then need to also buy items with card in hand

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Barry W Aqn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Questions regarding a Visa debit card I possess.

Not a complaint... I have found a Visa card and would like to know who it is connected with? There is nothing written on the card to identify the sender.

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Preferred solution: Information I requested

Anonymous
map-marker Atlanta, Georgia

Reward card not working

I tried to use my reward card and it said it was a illegal transaction when I just activated it and never used it before

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Keithen Bjg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker El Paso, Texas

Account info.request new card

I am so upset I just got receipts from my accounts. Now I call and get no answer m while they are spending my money.a watch your accounts.

X Angry I need this issue really get asap. How can I trust your company with my money.???

Careful. Just watch your info online.

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Daniel F Wvd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Gift cards

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I have gift cards that did not work the $200 Visa got four of them I can't figure out how to get the money back

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1 comment
Guest

yise

Alando Tjt
map-marker Brandon, Mississippi

Questioning a purchase on my Visa card

charge made in Friday Sept 15,2024 at Walmart for $900 and something Dollars It has one for $100 and so e dollars the same day. I did that one but did not do the large amount one. Can you tell me who signed or authorized it?

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Anonymous
map-marker Cincinnati, Ohio

Visa gift card

i lost my visa gift card and cant remember the security code, are you able to get me the security code? i probaby shouldnt tell you this but the card number is 4118 10** **30 8841, the expiration date is 5/32, and the name on the card is Dakota Davis. i hope that helps you find the security code.

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Robert L Nfm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bryan, Ohio

Cost to replace a card I never received

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I belong to United Health Care Systems, and they offer a program to earn rewards by doing health checkups, wellness exams, etc. I started this year with an annual wellness exam and earned $25 for this, which they said I would receive a Visa rewards card to use anywhere of my choosing.

That was great, only I never received the card. Now, five months later, I contact UHC, and they confirm that the card was never activated and had the balance that I earned. So, they put me through to Visa; they again confirmed that the card was never activated, and they told me they would be replacing the card BUT AT A COST OF $5.95.

Really??? I never received the card in the first place, but you are charging me, a retired person on social security, a fee to replace the card I never received!

Way to go, bleeding us folks who are living on social security! :(

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User's recommendation: Beward of this company

Chloe Mtq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Syracuse, New York

My visa card isn’t working

Contains 4 confidential files for company representatives

i bought a visa card maybe like a month ago i bought some stuff with it and now im trying to buy stuff today and yesterday but its not working i know its active and not expired everytime i put the info in of my card it says its invalid or something but i know i put it in correctly i dont know whats going on

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Anonymous
map-marker Harold, Kentucky

Find out who gave my personal information to someone else and let them take $520 out of my bank

Visa - Find out who gave my personal information to someone else and let them take $520...

I cancel my bank card and got a new one sent

Hugh net was trying to double charge me for their crapping service and lie to me from day one

Hugh net had my bank card that I cancel on file and tried to get $520 dollars from me

I could not afford that and u guys gave them the new card number so they could take $520 without sending to collections first and u guys gave them my personal information to them so they could steal 520 dollars out of my bank which u guys let happen and I think I guys should take responsibility for that and get my money bank I can pay them payments but that was wrong on there end and ur end

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About

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Summary

Visa operates the world's largest consumer payment system (ahead of MasterCard and American Express) with some 1.6 billion credit and other payment cards in circulation in 200 countries of the world. It licenses the Visa name to member institutions, which issue and market their own Visa products and participate in the VisaNet payment system (authorization, transaction processing, and settlement services). Visa also provides its customers with debit cards, Internet payment systems, value-storing smart cards, and traveler's checks.

The corporate office of the company is based at
900 Metro Center Blvd.
Foster City, CA 94404.

Visa's global network, VisaNet, delivers value-added processing services, including fraud and risk management, dispute resolution, rewards and other business-enhancing applications. It's capable of handling more than 10,000 transactions per second, with reliability, convenience and security, including fraud protection for consumers and guaranteed payment for merchants.

Visa reviews and complaints

Visa is ranked 33 out of 204 in Cards category

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