Contact Visa Customer Service
Visa Phone Numbers and Emails
Toll-Free Number:
-
1 (800) 847-2911USA, Canada, Mexico and Puerto Rico
Customer Service:
-
1 (512) 865-2002TDD Customers
-
1 (305) 278-4285TDD Customers (Canada)
-
1 (303) 967-1096
Visa Emails:
General Info
Legal
Privacy Inquiries
Report Fraud
Visa Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Contact Method Distribution
83% phone, 17% email
Most Popular Visa Phone Number
1 (800) 847-2911
Most Popular Visa Email Address
visarules@visa.com
Average Hold Time
00:02:36
Average Calls duration
5 minutes
Visa Live Agent Availability
10% of callers successfully reach a real person
Call Volume by Day
View full overview ›
Visa Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Contact Method Distribution | 83% phone, 17% email |
| Most Popular Visa Phone Number | 1 (800) 847-2911 |
| Most Popular Visa Email Address | visarules@visa.com |
| Average Hold Time | 00:02:36 |
| Average Calls duration | 5 minutes |
| Visa Live Agent Availability | 10% of callers successfully reach a real person |
| Common Reasons for Contact | Cards, request for information, payments and charges |
| Issue Resolution Rate | Low (13% reported full resolution) |
| Prepare before the call to Visa | Social security number, customer id or account number or phone number |
Call Volume by Day
How to Contact Visa Customer Service?
Most Popular Number:
(800) 847-2911
USA, Canada, Mexico and Puerto Rico
| Total calls: 228 | Issues resolved: 6 | Last call: Mar 5, 2026 |
Contact Information
Visa Website:
Visa Help Center:
Corporate Office Address:
Visa Global
Office 900 Metro Center Blvd.
Foster City,
California
94404
United States
Summary of Visa Customer Service Calls
258
TOTAL
CALLS
CALLS
05:24
AVG CALL
DURATION
DURATION
13%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Visa?
Cards Question:
- “Lost card”
- “Just got a call saying someone is applying for a Visa card in my name”
- “I receaved card from Visa, bennin Republic,its in my name although I not receave a pin”
Payments and Charges Question:
- “Spam charge from China”
- “Fraud suspected”
- “Charge on bill I did not make”
Request for Information Question:
- “To find out transactions”
- “I don’t remember my pin number on my cash card”
- “I can not make contact by phone or web site”
Account Question:
- “Wrong security code on card”
- “Balance”
- “Reward card not working”
Refund Question:
- “Refund help”
- “Refund”
- “You know I have been trying to get my money back from PLS for the last since September because I was incarcerated in August and July and August I was incarcerated somebody got a hold of my card and now they don't want to pay me I told him everything”
Return/ Replace Question:
- “Waiting for replacement Visa card after mine was used fra”
- “Change pin number”
- “Replace lost card”
Activation/ Cancellation Question:
- “Can't activate my Visa debit card”
- “Need to now how activate my card”
- “Activation problem”
Staff Question:
- “Customer service”
Website/ Application Question:
- “Application”
Shipping and Delivery Question:
- “Have not received my nrw card”
Other Question:
- “Visa”
- “HB”
- “UH”
Compare Visa Customer Service To
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